We respect your privacy and only process your personal data as legally permitted. When you visit our webshop or place an order, we collect certain information such as your name, email address, address, payment information, IP address, and information about your use of the website. This information is used to process your order, manage your account, provide you with a better user experience, and—if you have given permission—send you marketing messages.
Your data is processed as part of our partnership with Shopify, which hosts our platform. As a result, some data may be stored or processed outside the EU, but always under appropriate safeguards.
We only share your data with third parties if necessary for the performance of our services, such as payment and shipping partners, or when required by law. Your data will not be sold.
You have the right to access, correct, or delete your data, object to processing, withdraw your consent, or request data portability, to the extent legally permitted. For questions or requests, please contact us at charlotte@geselle-be.com .
We don't store your data longer than necessary and take appropriate measures to protect it. By using our website, you agree to this privacy policy. We reserve the right to amend this policy. The most recent version is always available on our website.
Geselle – Bredabaan 265, 2930 Brasschaat, Belgium – charlotte@geselle-be.com – BE1018282541
This website is operated by Geselle. By visiting our website and/or placing an order, you agree to these terms and conditions. Please read them carefully before using our services.
By using this website or placing an order, you represent that you are at least 18 years of age or have the permission of a parent or guardian.
1. Identity of the company
Geselle
Bredabaan 265
2930 Brasschaat – Belgium
Email : charlotte@geselle-be.com
VAT: BE1018282541
2. Applicability
These general terms and conditions apply to every offer from Geselle and to all agreements concluded between Geselle and the customer via this webshop.
3. Product range and prices
Prices listed on the website are in euros, including VAT. Any shipping costs will be listed separately during the checkout process.
All products are available while supplies last. We reserve the right to change products or prices at any time.
4. Orders and payment
Orders can be placed online through our webshop. After payment, you will receive an email confirmation.
We accept payments via the payment methods offered in the webshop. Your order will only be processed after payment has been received.
5. Delivery and transfer of risk
We do our best to ship orders within 2-5 business days.
In accordance with Article VI.44 of the Belgian Code of Economic Law, we bear the risk of loss or damage during transport until you or a third party designated by you physically receives the goods.
If your package arrives damaged , please report this within 48 hours of receipt to charlotte@geselle-be.com , along with clear photos of the item and packaging. We will then provide a suitable solution (exchange or refund).
6. Right of withdrawal (14 days)
As a consumer, you have the right to cancel your purchase within 14 days of receiving the product without giving any reason. To exercise this right:
- charlotte@geselle-be.com stating your name, order number and the item you wish to return.
- You will be responsible for the direct costs of returning the product, unless it was delivered defective or incorrectly.
After receiving and inspecting your return, we will refund the full purchase price within 14 days using the same payment method. Exceptions to the right of withdrawal (e.g., personalized products or perishable goods) are clearly stated on the product label.
7. Complaints
Are you dissatisfied with a product or our service? Contact us at charlotte@geselle-be.com . We handle every complaint within a reasonable timeframe. If you are not satisfied with our solution, you can contact the Consumer Ombudsman at www.consumerombudsman.be or via the European ODR platform: https://ec.europa.eu/odr
8. Liability
We are not liable for indirect damages such as consequential damages, lost profits, or loss of data, unless there is intent or gross negligence. Our liability is in any case limited to the amount of the order, unless otherwise provided by mandatory law.
9. Force Majeure
We are not liable for delays or failures in the performance of our obligations due to force majeure, such as strikes, fire, pandemics, transport problems, or other circumstances beyond our control.
10. Intellectual property
All content on this website (text, images, logos, layout, etc.) is protected by intellectual property rights and may not be copied or used without the prior written permission of Geselle.
11. Contact details
Geselle
Bredabaan 265, 2930 Brasschaat, Belgium
Email : charlotte@geselle-be.com
Company number : BE1018282541