We ship to all countries within the European Union.

Orders placed on a business day before 3:00 PM are usually processed within 1 to 2 business days (excluding weekends and holidays). Once your order has shipped, you will receive an email with tracking information. Please note that it may take up to 24 hours for the tracking information to become visible.

We take the utmost care in our packaging and delivery and rarely items may be damaged in transit. If your item does arrive damaged, let us know by sending us a message via our contact page.

Yes, that's possible! You can pick up your package from us. Check our opening hours or contact us to schedule a pickup time.

At Geselle, we have a 14-day return policy. This means you have up to 14 days after receiving your order to request a return.

You have the right to return all products you purchased online from us within 14 calendar days of delivery, with the exception of items that are legally excluded from the right of withdrawal (see below).

The item must be in its original condition , unused and undamaged.

It must be in the original packaging , if reasonably possible.

You must be able to provide proof of purchase (e.g. order number or invoice).

Send an email to charlotte@geselle-be.com to register your return. Please clearly state:

• your name
• the order number
• which items you wish to return

After your notification you will receive further instructions on how to return the items.

Return costs are the responsibility of the customer, unless the product was damaged or incorrectly delivered.

The following items are legally excluded from the right of withdrawal and cannot be returned, except in case of damage or defect:

• Custom-made or personalized products at the customer's request
• Perishable goods such as food, flowers or plants
• Hygiene or care products whose seal has been broken
• Gift cards
• Discounted items

Check your order immediately upon receipt. If an item was damaged, defective, or delivered incorrectly, please contact us within 48 hours at charlotte@geselle-be.com, including your order number and clear photos of the problem.

In that case, we will cover the return costs and arrange for an exchange or refund.

Do you have questions about a return? We're happy to help at: charlotte@geselle-be.com